Spring is finally here, bringing with it hope that the restrictions governing our current way of living will lift and we’ll soon see a return to a better way of life.
Thanks to the work that citizens, governments, and companies are doing, expectations that the new vaccines will help us out of the pandemic we have lived in since March 2020 are high. Finally there we have good reason for optimism.
As we move towards a place where we are preparing for a large portion of our usual ways of living to return, organisations of all sizes will need to embrace new processes and protocols to ensure safety and health across the organisation.
This will not only mean organisations becoming more “Digital” as part of their journey to survive and thrive post the health crisis. It will also be crucial to provide the workforce with the appropriate tools to ensure success within a safe environment.
ServiceNow provides a Software as a Service Platform that can automate and streamline work across the organisation. As part of its Employee Workflows suite, Workplace Services Delivery provides a set of tools and applications to provide this expected, and very needed, safe Workplace.
Quebec, the latest release from ServiceNow, provides a number of features to provide safety and health in the Office. In this piece we’ll take a closer look at the key features and explore how they can help you provide a safe, successful return to the workplace for your employees.
Exploring ServiceNow Workplace service delivery
Employees are the living hearts of any organisation. By providing consumer grade employee experiences, we can achieve a better interaction between the organisation and its workforce, and ultimately a more successful business.
The employee service portal
The Workplace Service Delivery portal offers advice and checklists for what to consider as you plan employees return to work.
When offices are ready to open and employees return to work…
Indicate availability of workplaces
Define shifts and schedules
Reserve workspaces for employees
Manage workplace maintenance
…Plan and manage a smooth transition for the organization.
Intuitive and easy to use, the Employee Service Portal provides a place for employees to access the information and services they need to feel safe and secure.
Workplace reservation management
With the Workplace Reservation Management feature, employees can quickly reserve desks, meetings rooms, parking, equipment and many more services from any device. In addition, you can define shifts and workplace neighbourhoods to manage safe social distancing in your work spaces.
MS Office 365 integration
One of the great integration features is that with MS Office 365 . This feature enables employees to make reservations using Workplace Reservation Management or your calendar service, such as Microsoft Outlook. You can now Synchronize the reservations using the Workplace Calendar Synchronization application.
Workspace visitor management
It is key that employees are supported in embracing the required health and safety measures that today circumstances demand. It’s also vital that we expand this capability to clients, vendors, and any other type of visitor our organisation might have.
Workspace Visitor Management is an easy-to-use registration application. It allows guests to provide required information, while simultaneously allowing the organisation to provide relevant health and safety information to the visitor.
Interactive floor maps
Once you are ready to encourage the workforce back to the office, you can provide your employees and visitors with an interactive floor map* to reserve workspaces, report issues regarding the workplace and view which facilities are available for use. Finally, you can get directions and navigation information to help both employees and visitors navigate your premises.
*Workplace Service Delivery requires a separate 3rd party license agreement with
Mappedin to enable indoor mapping solutions.
